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Make an impact by working for sectors where technology is the enabler, where everything is ground-breaking and there’s a constant need to be innovative. Be part of the team that combines business knowledge, technological edge and a design experience - who complement and help each other in developing solutions and experiences for digital clients. Face challenges and learn other ways of thinking and seeing the world. There’s always room for your energy and creativity.


About the role

We are looking for a Technical Support Engineer focused on 3rd line customer support to join our team. You will work on preventive maintenance and will be responsible for issue identification and resolution resulting from IoT Portals and components.

Your responsabilities:

  • Manage and troubleshoot all incidents reported to Celfocus IoT support team’s queues
  • Develop and deliver code fixes if necessary
  • Ensure that all stakeholder communication and updates are in line with company standards and service level agreements
  • Update the knowledge base and existing documentation and produce new documents
  • Support the execution of change management activities
  • On call support


What are we looking for?

  • Knowledge of Unix administration, Shell Script and SQL
  • Knowledge of the concepts of an ITIL process
  • Ability to prevent and diagnose for client and system issues
  • Experience with continuous integration and Continuous delivery (CI/CD)
  • Experience with Java and ReactJS

 Nice to have:

  • Troubleshooting and code fixing.
  • Knowledge of DevOps concepts
  • Knowledge of Weblogic
  • Knowledge of Jenkins


Personal traits:

  • Ability to adapt to different contexts, teams and Clients
  • Teamwork skills but also sense of autonomy
  • Motivation for international projects and ok if travel is included
  • Willingness to collaborate with other players
  • Strong communication skills


We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team! 

Or, know someone who would be a perfect fit? Let them know!


R. Daciano Baptista Marques 245
4400-617 Vila Nova de Gaia Directions View page

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