Senior DevOps Manager

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Make an impact by working for sectors where technology is the enabler, where everything is ground-breaking and there’s a constant need to be innovative. Be part of the team that combines business knowledge, technological edge and a design experience - who complement and help each other in developing solutions and experiences for digital clients. Face challenges and learn other ways of thinking and seeing the world. There’s always room for your energy and creativity.


About the role

Working in our team, you will:

  • Lead the DevOps teams to serve multi-region clients in a nearshore model
  • Be responsible for the teams’ development: sourcing, onboarding, performance evaluation and career growth, assuring the acquisition and retention of talents
  • Plan and oversee all service support phases 
  • Plan and manage team allocation (both employees and contractors)
  • Internal and external operational reporting, including SLA management
  • Act as a primary interface to the customer on all operational topics
  • Identify customer pain points, risks and improvement opportunities, and engage all relevant internal stakeholders to propose solutions
  • Establish, manage and nurture excellent relationship with all Program stakeholders
  • Promote automation and improvement initiatives, whilst instilling a DevOps culture
  • Identify new business opportunities and support peers in different teams in the pre-sales process


What are we looking for?

  • Solid experience in a similar key role on IT Operations (7+ years on role / 12+ overall)
  • Background in Telecommunications, IT or similar area
  • Proficient in English and Portuguese, both in verbal and written forms
  • Logical reasoning and pragmatic approach to problems
  • Reliable, resilient and avid to work in a fast-paced and challenging environment
  • Significant experience managing medium to large teams

Nice to have:

  • Previous experience with cloud platforms and services, e.g. AWS (preferential)
  • Understanding of the main concepts, processes and tools of Service Management
  • Motivation to work in a DevOps culture and ability to apply its practices and tools
  • Experience in liaising with different stakeholders, both technical and business


Personal traits:

  • Ability to adapt to different contexts, teams and Clients
  • Teamwork skills but also sense of autonomy
  • Motivation for international projects and ok if travel is included
  • Willingness to collaborate with other players
  • Strong communication skills


We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team! 

Or, know someone who would be a perfect fit? Let them know!


Av. Dom João II 34
1990-083 Lisboa Directions View page

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