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About the role

We are seeking a Senior Technical Consultant to join our team and play a pivotal role in managing and optimizing identity and access management solutions within one of Europe’s largest telecommunications operators. Our services span multiple operating companies (opcos) across the region, each with unique technical and legal requirements.

As part of the Vodafone ID ecosystem, you will ensure seamless integration and operation of identity management solutions across various platforms, supporting portals and applications that impact millions of customers. From complex integration requirements to troubleshooting and complaint resolution, you’ll address challenges that come from diverse stakeholders and regions, ensuring excellence and efficiency in every interaction.

This is a high-impact, hands-on role where you will be at the forefront of enabling secure and seamless digital experiences for users across Europe.

As a part of your job, you will:

• Technical Investigation & Implementation:
  • Lead deep technical investigations and deliver hands-on solutions.
  • Set up Keycloak (AWS) as a protocol broker to map OpenID Connect to SAML protocols.
• Demand Management:
  • Act as the gatekeeper for incoming demands to the Vodafone ID area, from integration requirements to troubleshooting and complaint resolution.
  • Analyze, validate, and handle technical requests while providing efficient and clear responses.
• Collaboration & Communication:
  • Engage with multiple stakeholders, including local markets (opcos) across Europe, to address their unique identity and access management requirements.
  • Navigate varying legal and technical requirements, such as ID card scanning, video uploads, or credit card checks, depending on the market.
• Problem-Solving & Efficiency:
  • Quickly identify root causes of technical issues, ensuring smooth and efficient responses.
  • Redirect or deny requests with sound technical reasoning when necessary.

What are we looking for?

• Proven experience with Keycloak (AWS) setup and configuration, especially as a protocol broker for OpenID Connect and SAML mapping.
• Strong technical understanding of identity and access management systems.
• Excellent English fluency—able to communicate effectively with stakeholders across multiple countries and levels of expertise.
• Self-motivation and the ability to work independently in a fast-paced environment.
• Out-of-the-box thinking to solve complex problems creatively and effectively.
• Adaptability to rapidly changing priorities and the flexibility to navigate a dynamic, multi-stakeholder environment.
• Hands-on problem-solving skills with the ability to provide clear and efficient explanations.
• Familiarity with consultancy roles and an ability to navigate complex, multi-stakeholder environments.
• Bonus: Experience with identity management solutions and legal-specific requirements in different European markets.

Personal traits

• Ability to adapt to different contexts, teams, and Clients;
• Teamwork skills but also a sense of autonomy;
• Motivation for international projects and ok if travel is included;
• Willingness to collaborate with other players;
• Strong communication skills.
  

At Celfocus, we are committed to cultivate a diverse and inclusive workplace. As an equal-opportunity employer, we welcome applicants of all backgrounds, gender identities, and abilities. We are dedicated to providing reasonable accommodations for candidates with specific needs. If you require any adjustments during the selection process, please inform our Talent Acquisition Team.

Come join the Team!